It was my first few days on the job. I was checking for letter mail in the mailroom. (Yes, this was decades ago.) I froze and tried not to be noticed when the president walked in. In my previous company, you never approached or talked to the CEO. Well, I was about to find out how different my new organization was. “Hi Wan, how are you today?” greeted the president whom I have never met in person, let alone speak with. As a fresh hire in IT, not a manager or supervisor, I was so surprised that he knew me and my name. I must have mumbled a reply. We had a short friendly conversation. I don’t recall anything specific but I definitely remember the impact that encounter had on me decades later.
That simple greeting was, for me, an example of servant leadership in action. This busy president cared to learn the names of new hires so that he could greet them by name at the very first encounter. As a project manager, you can do the same. In this era of remote work-from-home teams, you can learn the names of everyone on your project team and sub-teams, and schedule a brief get-to-know you online meeting.
Take it a step further and learn the names of every new hire who could potentially be on your project. Reach out to them on their first few days at work. Tell them that they can approach you with questions as they settle into the company. As a project manager, you have a broad horizontal view across the organization. New employees tend to work within their departmental silos. They are generally keen to learn about other departments and key projects. By reaching out and helping new hires early in their jobs, you build relational capital. You have a better chance of getting their support when your project rolls out changes.
Years later, when the president left his post, he again reached out over the phone to say thank you. Again, that’s something that I remember to this day. Not what he said, but that he bothered to call. As a project manager or a PMO, you too can exercise servant leadership by saying a personal thank you to everyone who contributed to making a project successful. Include this in your project plan from day one. Whether it’s a hand-written card with personal notes from project leaders or a video recorded thank you, appreciation goes a long way towards getting the commitment of the same people, already busy with operational work, when you call on them again to put in that little extra effort to achieve your next project goal.
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